Frequently Asked Questions
Everything you need to know about your FloralTrip experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that perishable floral items are non-refundable unless they arrive damaged.
How do I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are the flowers real or artificial?
FloralTrip offers a curated selection of both premium silk artificial arrangements and farm-fresh live bouquets. Please check the product description for specific details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I include a personalized gift message?
Yes, you can add a custom message during the checkout process, which will be printed on a high-quality gift card and included with your order.